Job Description
Join our dynamic team in Jacksonville and start immediately! We're seeking passionate Customer Service Specialists to deliver exceptional experiences for our growing client base. This urgent opening offers competitive pay, comprehensive benefits, and a supportive work environment where your skills make an immediate impact. Don't miss this opportunity to advance your career with a forward-thinking company committed to employee growth and community engagement.
Responsibilities
- Handle high-volume inbound/outbound calls and digital communications with professionalism and empathy
- Resolve customer inquiries, complaints, and technical issues through multi-channel support
- Document interactions accurately in CRM systems while maintaining strict data compliance
- Collaborate with cross-functional teams to deliver seamless service solutions
- Proactively identify process improvements and contribute to team efficiency initiatives
- Maintain deep product knowledge to provide accurate information across service lines
- Support customer retention strategies through relationship-building and proactive outreach
Qualifications
- High school diploma or equivalent (Bachelor's degree preferred)
- 2+ years in customer service or technical support role
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office Suite
- Exceptional communication skills with ability to navigate complex situations
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including evenings/weekends as needed
- Valid Florida driver's license for occasional client site visits
- Experience in fast-paced, high-volume environments