Job Description
Immediate Opening in Virginia Beach! Coastal Connect Solutions is urgently hiring a Customer Service Specialist to join our dynamic team. This is your chance to start your career immediately in a supportive, fast-paced environment. We're seeking passionate individuals who thrive in customer-facing roles and want to make an immediate impact. Enjoy competitive pay, comprehensive benefits, and a collaborative workplace culture. Apply today and start your new job next week!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with exceptional professionalism
- Resolve billing, technical, and service issues efficiently
- Document all interactions in CRM systems with precision
- Collaborate with technical teams to escalate complex issues
- Meet and exceed monthly performance metrics
- Contribute to process improvement initiatives
- Maintain thorough knowledge of company products and services
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities under pressure
- Availability to work flexible shifts including weekends
- Positive attitude and resilience in challenging situations
- U.S. work authorization required