Job Description
Join our dynamic team at Philadelphia Tech Solutions and start working this week! We're seeking a motivated Customer Service Specialist to provide exceptional support to our growing client base. This is an immediate hire opportunity with competitive pay and a collaborative work environment. If you're ready to hit the ground running and make an impact, apply now!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve customer issues and escalate complex problems to senior team members
- Document all interactions in our CRM system with accurate details
- Collaborate with sales and technical teams to ensure seamless customer experiences
- Meet daily performance metrics including response times and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a fast-paced environment
- Strong written and verbal communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask and prioritize in a dynamic setting
- Positive attitude with problem-solving mindset
- Available for immediate start and flexible schedule