Job Description
Join our dynamic team immediately! Baltimore Connect is urgently hiring passionate Customer Service Specialists to support our growing client base in the heart of downtown Baltimore. This is your chance to launch your career with a forward-thinking company offering competitive pay, comprehensive benefits, and rapid advancement opportunities.
We're seeking motivated individuals who thrive in fast-paced environments and excel at building customer relationships. No experience necessary – we provide comprehensive training. Apply today and start your new career tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process orders and manage customer accounts
- Collaborate with cross-functional teams to improve service quality
- Document interactions and maintain accurate records
- Meet daily performance metrics for response time and resolution
Qualifications
- High school diploma or equivalent (required)
- Strong communication and problem-solving skills
- Ability to work flexible hours including weekends
- Proficiency with basic computer applications
- Positive attitude and customer-first mindset
- Willingness to undergo background check
- Valid work authorization (US citizen or eligible to work)