Job Description
Join our dynamic team immediately! Coastal Solutions Group is seeking a passionate Customer Service Specialist to deliver exceptional experiences for our clients in Virginia Beach. This urgent opening requires immediate availability and offers competitive compensation with full benefits package. Be part of a supportive environment where your skills make a real impact.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Process orders, returns, and service requests with precision
- Collaborate with cross-functional teams to resolve complex cases
- Document interactions accurately in CRM systems
- Contribute to process improvement initiatives
Qualifications
- Minimum 1 year customer service experience
- Exceptional communication and problem-solving skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to multitask in fast-paced environment
- High school diploma or equivalent
- Immediate availability to start
- Positive attitude and teamwork focus