Job Description
Join our dynamic team immediately at Phoenix Solutions Group! We're seeking passionate individuals to deliver exceptional customer experiences in a fast-paced environment. This is your opportunity to launch your career with a forward-thinking company offering rapid onboarding and immediate start dates. Enjoy competitive compensation, comprehensive training, and a collaborative workplace culture focused on growth and innovation.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical and billing issues efficiently using CRM systems
- Document interactions and maintain accurate customer records
- Collaborate with cross-functional teams to improve service quality
- Meet daily performance metrics for response time and resolution rate
- Identify upsell opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Proficiency with Microsoft Office and CRM software
- Strong problem-solving and conflict resolution abilities
- Exceptional communication and multitasking skills
- Ability to work flexible shifts including evenings/weekends
- Must pass background check and drug screening