Job Description
Start your career today with First Coast Solutions Group! We're hiring immediately for a Customer Service Specialist in Jacksonville, FL. Join our dynamic team where your skills make a real impact. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. No experience necessary – we provide full training!
Why Join Us?
• Immediate start date
• Health/dental/vision insurance
• Paid time off
• Career advancement opportunities
• Modern downtown Jacksonville office
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve client inquiries via phone, email, and chat
- Update customer records in CRM systems
- Collaborate with team to improve service quality
- Meet daily performance metrics
- Participate in ongoing training programs
- Document customer interactions accurately
Qualifications
- High school diploma or equivalent
- Strong communication skills
- Basic computer proficiency
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation
- Pass background check/drug screen
- Willingness to work flexible hours