Job Description
Join our dynamic team at Valley Connect Solutions and launch your career immediately! We're seeking passionate individuals to deliver exceptional customer experiences in Fresno's growing tech sector. This full-time, on-site position offers competitive pay, comprehensive benefits, and a supportive work environment. If you thrive in fast-paced settings and have a knack for problem-solving, apply today and start working tomorrow!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve technical issues using proprietary CRM systems
- Document interactions accurately in Salesforce database
- Collaborate with cross-functional teams to escalate complex cases
- Maintain 95%+ customer satisfaction metrics
- Participate in weekly product training sessions
- Support digital customer service channels (chat/email)
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient in Microsoft Office Suite
- Ability to type 40+ WPM with high accuracy
- Strong conflict resolution skills
- Flexible availability (including weekends)
- Valid California driver's license (for occasional field visits)
- Background check required