Job Description
Join our dynamic team immediately! Frontier Solutions Group is seeking a highly motivated Customer Service Specialist to deliver exceptional client experiences. This is a direct-hire position with competitive compensation and growth opportunities. If you thrive in fast-paced environments and excel at problem-solving, apply now to start your career with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and provide product support
- Maintain detailed customer records in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics for response times and satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or support experience
- Proficiency with CRM software (Salesforce experience a plus)
- Excellent verbal/written communication skills
- Ability to multitask in high-pressure situations
- Strong problem-solving and analytical abilities
- Must pass background check and drug screening