Job Description
Join Fort Worth Solutions Inc. for an exciting immediate hire opportunity as a Customer Service Representative! We're seeking motivated individuals to start this week and deliver exceptional support to our growing client base. Enjoy competitive pay, comprehensive training, and a collaborative team environment. Perfect for those ready to launch their career immediately!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and product questions efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet daily performance metrics including response times and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Reliable transportation to our Fort Worth office
- Flexible availability for weekend shifts