Job Description
Start your career THIS WEEK! Southwest Solutions Group is hiring immediately for energetic Customer Service Representatives in El Paso, TX. No experience necessary – we provide comprehensive training! Join our award-winning team and enjoy competitive pay, benefits, and a supportive work environment. Perfect for career changers or recent graduates seeking a fast-track opportunity.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process orders, payments, and account updates
- Document interactions in CRM system with 100% accuracy
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with team members to improve service quality
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills in English and Spanish
- Ability to type 35+ WPM
- Basic computer proficiency (Windows, Office)
- Positive attitude and problem-solving mindset
- Reliable transportation to our Transmountain Rd facility
- Ability to work flexible shifts (including weekends)