Job Description
Join our dynamic team at GlobalConnect Solutions in Jacksonville, FL! We're seeking energetic Customer Service Representatives to join our growing team immediately. This full-time role offers competitive pay, comprehensive benefits, and a supportive environment where your skills will make a real impact. As a key member of our customer experience team, you'll be the voice of our brand, ensuring every interaction exceeds expectations. If you're ready to launch your career in a fast-paced, rewarding environment, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and efficiency
- Resolve customer issues using CRM systems while maintaining high satisfaction scores
- Collaborate with cross-functional teams to ensure seamless service delivery
- Document interactions accurately in Salesforce and maintain detailed case notes
- Identify opportunities to improve customer experience processes
- Meet key performance metrics including call handling time and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a call center or BPO environment
- Proficiency with CRM platforms (Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Ability to multitask in a fast-paced setting
- Positive attitude with a customer-first mindset
- Must be available for flexible scheduling including weekends