Job Description
Join Our Growing Team in Milwaukee
We are looking for enthusiastic, motivated individuals to join our support team. This is an immediate hire opportunity for candidates seeking a stable career in customer service with no prior experience required.
At Great Lakes Support Center, we believe in promoting from within and providing comprehensive training to ensure your success. If you have a positive attitude and a willingness to learn, we want to hear from you.
Why Apply?
- Immediate Start: Start earning as soon as you are hired.
- No Experience Needed: We provide full training on the job.
- Competitive Pay: Earn $18.00 - $22.00 per hour based on performance.
- Modern Environment: Work in a state-of-the-art facility in downtown Milwaukee.
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer issues and complaints by identifying the root cause and providing effective solutions.
- Assist customers with product information, account details, and troubleshooting steps.
- Document all customer interactions accurately in the company CRM system.
- Collaborate with team leads to improve service processes and customer satisfaction scores.
- Stay updated on company policies, products, and services to provide accurate information.
Qualifications
- High school diploma or equivalent required.
- Must be at least 18 years of age.
- Basic computer proficiency and ability to navigate web browsers.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced environment with multiple priorities.
- Reliable internet connection and computer for remote training if applicable.