Job Description
Join our dynamic team in Chicago and start working immediately! Chicago Connect Solutions is seeking a highly motivated Customer Service Representative to join our growing team. This is a rare opportunity to secure a full-time position with same-week start date. You'll be the face of our brand, delivering exceptional service to clients while working in our vibrant downtown office.
We offer competitive pay, comprehensive benefits, and a supportive environment designed for professional growth. If you're ready to launch your career without delay, apply today!
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve billing and account issues with first-contact resolution
- Document interactions accurately in Salesforce CRM system
- Collaborate with support teams to resolve complex escalations
- Meet/exceed monthly performance metrics (CSAT, AHT)
- Participate in ongoing product training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Proficient in CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Availability to work Monday-Friday (9am-5pm)
- Must pass background check and drug screen