Job Description
We are seeking a high-energy Customer Success Specialist to join our dynamic team in Charlotte, NC. If you are looking for a position that offers weekly pay and allows you to start this week, look no further.
At Charlotte Tech Solutions, we pride ourselves on our fast-paced environment and our commitment to employee satisfaction. Our team members enjoy competitive hourly rates, comprehensive benefits, and the peace of mind that comes with getting paid on time, every week. You will be the voice of our brand, helping clients navigate our services with ease and efficiency.
Why Apply?
- Get paid every week.
- Start as early as this week.
- Competitive hourly wage with performance bonuses.
- Modern office environment in the heart of Charlotte.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Resolve complex account issues and provide accurate information regarding our services.
- Build strong relationships with clients to ensure retention and satisfaction.
- Collaborate with the technical team to escalate and resolve product-related issues.
- Maintain accurate and up-to-date customer records in our CRM database.
- Identify opportunities for process improvement within the support department.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Minimum of 1-2 years of experience in customer service or technical support.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced environment and handle multiple priorities.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Problem-solving mindset with a focus on customer retention.