Job Description
Are you looking to launch your career in the tech industry? NextGen Tech Solutions is currently hiring enthusiastic Customer Support Specialists in San Jose, CA. We are looking for driven individuals ready to start this week with no prior experience required.
We provide comprehensive training and a supportive environment to help you grow. If you have excellent communication skills and a desire to learn, we want to meet you.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a focus on resolving issues quickly.
- Document all customer interactions and transactions accurately in our CRM system.
- Collaborate with the technical team to troubleshoot complex problems.
- Assist in the onboarding process for new clients.
- Identify and escalate complex issues to senior management.
- Participate in daily team meetings and training sessions.
Qualifications
- No prior experience or technical background is required; we train you.
- High school diploma or GED is preferred.
- Strong verbal and written communication skills.
- Basic computer literacy and proficiency with Microsoft Office Suite.
- Ability to work flexible hours, including weekends if required.
- Reliable internet connection and a dedicated workspace.