Job Description
Join our dynamic team immediately as a Customer Service Representative in Jacksonville! We're seeking energetic professionals to deliver exceptional support to our growing client base. This is your chance to launch your career with a company that values growth and offers rapid advancement opportunities.
Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for success. If you're ready to start working right away and make an impact, apply today!
Responsibilities
- Handle inbound/outbound calls and resolve customer inquiries with empathy and efficiency
- Utilize CRM software to document interactions and maintain accurate records
- Collaborate with team members to resolve complex issues and improve processes
- Meet daily performance metrics including call quality and resolution rates
- Identify opportunities to enhance customer experience and provide feedback
- Participate in ongoing training to stay updated on products and policies
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience in a fast-paced environment
- Strong communication skills with clear, professional phone etiquette
- Proficiency with Microsoft Office and CRM platforms (Salesforce experience a plus)
- Ability to multitask and prioritize in a dynamic setting
- Positive attitude and solution-oriented mindset
- Must be available to start immediately and work flexible hours