Job Description
Join our dynamic team immediately as a Customer Service Representative at Fort Worth Solutions Inc. We're seeking passionate professionals to deliver exceptional client experiences in a fast-paced environment. This is a direct-hire opportunity with competitive benefits and growth potential. If you thrive on problem-solving and want to make an immediate impact, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions and maintain accurate CRM records
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for response times and resolution rates
- Identify upsell opportunities for existing clients
- Participate in continuous training on products/services
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in call center or BPO environment
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Excellent verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in high-pressure situations
- Basic knowledge of Microsoft Office Suite
- Must pass background check and drug screening