Job Description
Join our dynamic team at SwiftStart Solutions and start your career immediately! We're seeking motivated Customer Service Representatives in San Antonio to deliver exceptional client experiences. This urgent opening allows you to begin this week in a supportive environment with competitive benefits and growth opportunities. Perfect for candidates ready to hit the ground running!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with first-contact resolution
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to address complex service issues
- Proactively upsell products/services to enhance customer value
- Meet/exceed performance metrics for response time and satisfaction scores
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce, Zendesk, or similar)
- Exceptional communication skills in English and Spanish
- Ability to work flexible shifts including evenings/weekends
- Valid Texas driver's license (for occasional off-site visits)