Job Description
Join our dynamic team at Nexus Solutions Group and launch your career immediately! We're seeking motivated Customer Service Representatives to join our Minneapolis headquarters. This is your opportunity to make an impact in a fast-paced, supportive environment where your growth is prioritized. Enjoy competitive compensation, comprehensive benefits, and a collaborative culture that values innovation and excellence.
Why Nexus Solutions Group?
• Immediate start - Begin your career within days
• Growth-focused - Clear advancement paths
• Modern workspace - Downtown Minneapolis location
• Comprehensive benefits - Health, dental, vision, and 401k
Responsibilities
- Deliver exceptional customer service via phone, email, and chat channels
- Resolve complex customer inquiries with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve escalated issues
- Identify process improvement opportunities
- Maintain deep product knowledge across service offerings
- Meet/exceed performance metrics (CSAT, resolution time)
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong problem-solving and communication skills
- Proficiency with CRM software and MS Office Suite
- Ability to multitask in fast-paced environment
- Positive attitude with customer-first mindset
- Flexibility to work occasional evenings/weekends
- Valid work authorization required