Job Description
Join our dynamic team immediately! Houston Tech Solutions is seeking a highly motivated Customer Service Representative to deliver exceptional client experiences. This urgent opening requires immediate availability to start within 48 hours. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment in Houston's thriving Energy Corridor.
Responsibilities
- Handle 50+ inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries using CRM software and proprietary tools
- Process orders, returns, and service requests with 95% accuracy
- Collaborate with support teams to resolve complex escalations
- Document all interactions in Salesforce while meeting KPI targets
- Contribute to process improvement initiatives
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce preferred)
- Excellent verbal/written communication skills
- Ability to work flexible shifts (including weekends)
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent; college degree preferred
- Immediate availability for onboarding within 48 hours