Job Description
Immediate Hire Opportunity: Customer Service Representative
Nexus Solutions Inc. is seeking motivated individuals to join our dynamic team in Sacramento! This is your chance to start a rewarding career immediately in a fast-paced customer support environment. We offer competitive pay, comprehensive benefits, and rapid onboarding for qualified candidates.
Why Join Us?
- Same-week start date available
- Performance-based quarterly bonuses
- Free parking and transit reimbursement
- Modern downtown Sacramento office
Responsibilities
- Handle 50+ inbound/outbound customer calls daily
- Resolve billing inquiries and technical support issues
- Update customer records in CRM systems
- Collaborate with cross-functional teams
- Maintain 95% customer satisfaction metrics
- Process orders and service requests
- Document interactions in Salesforce
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficiency in Salesforce or similar CRM
- Exceptional verbal/written communication skills
- Type 45+ WPM with high accuracy
- Ability to multitask in fast-paced environment
- Flexible availability (including weekends)