Job Description
Join our award-winning team immediately! We're seeking dynamic Customer Service Representatives to start this week at our downtown LA headquarters. This is your chance to launch your career with a rapidly growing tech firm offering competitive benefits and growth opportunities. No experience necessary - we provide comprehensive training!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical issues with empathy and efficiency
- Document interactions in CRM system with 100% accuracy
- Collaborate with technical teams to resolve complex escalations
- Maintain customer satisfaction scores above 95%
- Participate in weekly performance improvement workshops
Qualifications
- High school diploma or equivalent (degree preferred)
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced environment
- Proficiency with Microsoft Office Suite
- Must be available for immediate start this week
- Positive attitude and problem-solving mindset
- Valid CA driver's license (for occasional client visits)