Job Description
Apex Digital Solutions is looking for a dedicated and friendly Part-Time Technical Support Specialist to join our growing team. If you are looking for a flexible role that offers immediate employment opportunities in California, this is the perfect fit for you.
We offer a competitive hourly wage, a remote-first work environment, and the chance to work with a forward-thinking company. Join us and make a difference in our customers' daily lives.
Responsibilities
- Provide top-tier technical support via phone, email, and chat to our California-based customers.
- Troubleshoot hardware and software issues efficiently and professionally.
- Document all customer interactions and resolutions in our CRM system.
- Collaborate with the engineering team to identify common technical pain points.
- Maintain a high level of product knowledge to assist users effectively.
- Escalate complex issues to senior support staff when necessary.
Qualifications
- High school diploma or equivalent required.
- Proven experience in customer service or technical support preferred.
- Excellent written and verbal communication skills in English.
- Basic knowledge of Windows, Mac, and mobile operating systems.
- Ability to work flexible hours, including evenings and weekends.
- Must reside in California or be eligible for remote work in the US.