Job Description
Urgent Hiring: No Experience Required
Are you looking to launch your career in technology? TechFirst Solutions is currently expanding our team in Memphis, TN, and is seeking motivated individuals to join as Entry Level Technical Support Specialists. We provide comprehensive training and a clear path for growth.
We are looking for reliable candidates who are ready to learn the fundamentals of technical support and customer service in a fast-paced environment.
Responsibilities
- Provide exceptional customer service and technical troubleshooting assistance to clients via phone and email.
- Accurately input and maintain customer data within our CRM and database systems.
- Diagnose and resolve basic software and hardware issues for office equipment.
- Document all customer interactions and technical solutions in our support ticketing system.
- Collaborate with the senior team to ensure high-quality service delivery.
- Participate in daily training sessions to enhance technical knowledge and soft skills.
Qualifications
- High school diploma or equivalent (GED) is required.
- No prior technical experience is necessary; we value potential and willingness to learn.
- Basic computer literacy and typing skills are essential.
- Strong verbal and written communication skills.
- Ability to work well in a team and handle multiple tasks efficiently.