Job Description
Are you a problem-solver with a passion for technology? TechNova Solutions is looking for ambitious, entry-level candidates to join our growing Technical Support team in Denver. We offer a comprehensive training program and a clear path for career advancement.
Why Join Us?
• Immediate Start: We are hiring today and looking to fill roles immediately.
• Competitive Pay: Earn between $40,000 and $50,000 depending on experience.
• Career Growth: We promote from within and offer tuition reimbursement.
• Modern Environment: Work in a collaborative, tech-forward office in downtown Denver.
Responsibilities
- Provide first-tier technical support and troubleshooting for client hardware and software issues.
- Document customer interactions and issue resolutions in our CRM system accurately and efficiently.
- Assist in the installation, configuration, and maintenance of computer systems and peripherals.
- Communicate complex technical concepts to non-technical users in a clear, friendly manner.
- Collaborate with the senior engineering team to identify trends in customer support tickets.
- Maintain a positive, professional demeanor when interacting with high-volume customer inquiries.
Qualifications
- High school diploma or GED required; Associate or Bachelor's degree in Computer Science or related field is a plus.
- Strong desire to learn new technologies and troubleshoot technical problems.
- Excellent verbal and written communication skills.
- Basic knowledge of Windows, macOS, or Linux operating systems.
- Ability to work in a fast-paced, deadline-driven environment.
- Valid driver's license and reliable transportation (for occasional on-site team meetings).