Job Description
Are You Ready to Launch Your Career in Tech?
TechConnect Solutions is looking for motivated, entry-level individuals to join our growing team in Dallas, TX. We believe in nurturing talent and providing a clear path for professional growth. If you are a problem-solver with excellent communication skills, we want to hear from you.
In this role, you will be the first point of contact for our clients, ensuring their technical issues are resolved efficiently and professionally. We offer comprehensive training, a supportive culture, and a competitive benefits package.
Responsibilities
- Answer incoming customer inquiries via phone, email, and live chat with a focus on empathy and speed.
- Diagnose and troubleshoot basic technical hardware and software issues.
- Document all customer interactions and resolutions in our CRM system.
- Collaborate with senior engineers to escalate complex technical tickets.
- Provide product demonstrations and explain technical concepts to non-technical users.
- Maintain a positive and professional demeanor during high-pressure situations.
Qualifications
- High school diploma or equivalent required.
- Basic computer proficiency (Windows, Mac, and internet navigation).
- Strong written and verbal communication skills.
- Ability to multi-task and prioritize duties effectively.
- Enthusiastic attitude and willingness to learn new technologies.
- No prior experience required – we provide on-the-job training.