Job Description
We are currently seeking motivated Entry-Level Technical Support Specialists to join our dynamic team in Houston, TX. If you are looking for a career that offers stability, growth opportunities, and the chance to work with cutting-edge technology, we want to hear from you.
At Houston Tech Solutions, we believe in nurturing talent. We offer comprehensive training programs designed to get you up to speed quickly, allowing you to start making an impact within your first week.
Key Highlights:
- Start This Week: Immediate hiring for the right candidates.
- No Experience Required: We provide paid training and mentorship.
- Competitive Pay: Earn $18-$22/hour based on performance.
- Modern Environment: Work in a collaborative, tech-forward office.
Responsibilities
- Provide exceptional technical support to clients via phone, email, and live chat.
- Diagnose and troubleshoot hardware and software issues for end-users.
- Document all technical interactions and resolutions in our ticketing system.
- Collaborate with senior technicians to resolve complex technical queries.
- Stay updated on the latest industry trends and software updates.
- Maintain a high level of customer satisfaction through clear communication.
Qualifications
- High school diploma or GED equivalent (Associate's degree preferred).
- Strong verbal and written communication skills.
- Basic computer literacy and ability to learn new systems quickly.
- Reliable internet connection and a quiet workspace (if hybrid/remote).
- Ability to work flexible shifts, including weekends and evenings if necessary.
- A positive attitude and eagerness to learn.