Job Description
Are you ready to jumpstart your career today?
We are looking for a dedicated Technical Support Specialist to join our growing team in Jacksonville, FL. If you are seeking a weekly pay structure and an immediate start, this is the perfect opportunity for you. We value technical expertise, customer dedication, and a fast-paced work environment.
As a Technical Support Specialist, you will be the first line of defense for our clients, resolving technical issues efficiently and ensuring a seamless user experience. Join a company that prioritizes your growth and rewards your hard work with competitive pay and weekly distributions.
Responsibilities
- Provide exceptional technical support via phone, email, and chat to resolve hardware and software issues.
- Diagnose and troubleshoot network connectivity problems and system failures.
- Document all support tickets and resolutions in our CRM system accurately and promptly.
- Collaborate with senior engineers to escalate complex technical issues and provide feedback.
- Maintain a deep understanding of current technology trends to assist users effectively.
- Ensure a high level of customer satisfaction by responding to inquiries within SLA timeframes.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field is a plus.
- Basic knowledge of Windows, macOS, and common office software applications.
- Strong problem-solving skills with the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Reliable internet connection and a quiet workspace if working remotely.
- Willingness to start immediately and commit to a full-time schedule.