Job Description
Welcome to Nexus Innovations! We are a leading technology solutions provider looking for a motivated Entry Level Technical Support Specialist to join our San Jose team. If you are passionate about technology, love solving problems, and are eager to start a career in the tech industry, we want to hear from you.
We offer a competitive salary, comprehensive benefits, and a collaborative work environment. No prior technical experience is required; we provide full training to get you up to speed. Join us and accelerate your career in the heart of Silicon Valley.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and remote desktop tools.
- Diagnose and troubleshoot hardware and software issues for a diverse client base.
- Document all support interactions and resolutions in the ticketing system.
- Collaborate with senior IT staff to escalate and resolve complex technical challenges.
- Assist in the installation and configuration of new hardware and software systems.
- Stay updated on the latest technology trends and company products to provide accurate guidance.
Qualifications
- High school diploma or equivalent required; Bachelor’s degree in a related field is a plus.
- Strong interpersonal and verbal communication skills.
- Basic computer literacy and understanding of operating systems (Windows, macOS).
- Ability to work well under pressure and manage multiple inquiries simultaneously.
- A proactive attitude and a willingness to learn new technologies quickly.