Job Description
Are you a tech-savvy problem solver looking for flexibility? We are looking for a dedicated Part-Time Tech Support Associate to join our Chicago team immediately.
At Apex Digital Systems, we pride ourselves on delivering exceptional service. This role offers the perfect blend of technical challenges and flexible scheduling, ideal for students or professionals seeking a healthy work-life balance.
Why You'll Love This Role:
- Immediate Start: Begin making an impact within days of applying.
- Flexible Schedule: Choose shifts that fit your lifestyle perfectly.
- Competitive Pay: Earn between $19.00 and $24.00 per hour.
Role Overview:
In this part-time position, you will be the first line of defense for technical inquiries. You will ensure our clients experience a seamless interaction by diagnosing issues and providing clear, actionable solutions.
Responsibilities
- Diagnose and troubleshoot technical hardware and software issues via phone and email.
- Provide clear, step-by-step guidance to customers to resolve common technical problems.
- Maintain accurate records of customer interactions and issues in our CRM system.
- Collaborate with the IT team to escalate complex tickets and implement solutions.
- Assist in the deployment and setup of office equipment for new hires.
- Stay updated on product knowledge and communicate changes to the team.
Qualifications
- High school diploma or equivalent required; Associate degree in IT or related field is a plus.
- Previous experience in customer support or technical helpdesk roles is preferred.
- Strong understanding of operating systems (Windows/Mac) and common office software.
- Excellent verbal and written communication skills.
- Ability to explain complex technical concepts to non-technical users.
- Must be available to work part-time hours, including some weekends or evenings.