Job Description
Are you ready to launch your career in the booming tech industry?
Apex Digital Solutions is seeking motivated individuals for our Entry Level Technical Support team in Los Angeles. We are looking for passionate problem-solvers who want to grow their skills in a fast-paced, innovative environment. No prior experience is required—we provide comprehensive paid training to set you up for success.
Why Join Us?
We are a leading technology firm committed to excellence and employee growth. As a member of our team, you will work directly with a diverse client base, ensuring they receive the highest level of technical assistance. We offer competitive benefits, a clear career progression path, and a culture that fosters learning and collaboration.
What You Will Do:
Our team plays a critical role in maintaining our clients' operational efficiency. You will be the first point of contact for technical inquiries, utilizing your problem-solving skills to resolve issues efficiently and professionally.
Responsibilities
- Provide first-level technical support via phone, email, and chat to resolve hardware and software issues.
- Diagnose and troubleshoot network connectivity problems and software malfunctions.
- Document all customer interactions and resolutions in our ticketing system accurately and promptly.
- Collaborate with senior technicians to learn advanced troubleshooting techniques and escalate complex issues.
- Conduct client onboarding sessions to ensure they understand our software tools and best practices.
- Participate in daily stand-up meetings to discuss progress and challenges.
- Maintain a high level of customer satisfaction (CSAT) scores through clear and empathetic communication.
Qualifications
- High School Diploma or GED required; Bachelor's degree in Computer Science, Information Technology, or related field is a plus.
- Basic understanding of Microsoft Office Suite (Word, Excel, Outlook) and web browsers.
- Strong problem-solving skills with the ability to think critically under pressure.
- Excellent verbal and written communication skills with a professional demeanor.
- Willingness to learn new technologies and complete paid training programs.
- Ability to work in a collaborative team environment.
- Reliable internet connection and a dedicated workspace.