Job Description
We are seeking ambitious and eager individuals to join our Entry Level Technical Support team in Nashville, TN. This is a fantastic opportunity for recent graduates or career changers looking to start a career in the tech industry immediately.
Why Apply?
- Immediate Start: We are looking to fill this role this week.
- Training Provided: No prior experience required; we provide comprehensive on-the-job training.
- Growth Potential: Clear pathways for promotion to Senior Support and Management roles.
At Apex Solutions Group, we value curiosity and drive. If you are ready to tackle challenges and help customers succeed, we want to meet you.
Responsibilities
- Respond to and resolve incoming customer inquiries via phone, email, and chat.
- Diagnose and troubleshoot basic hardware and software issues for end-users.
- Document all technical interactions and resolutions in our ticketing system.
- Collaborate with the senior engineering team to escalate complex issues.
- Provide clear, jargon-free explanations to non-technical clients.
Qualifications
- High School Diploma or GED required.
- Basic computer literacy (Windows and Mac OS experience is a plus).
- Strong desire to learn and grow in a technical environment.
- Excellent written and verbal communication skills.
- Ability to work in a fast-paced, team-oriented setting.