Job Description
Are you looking for an exciting entry-level opportunity in Philadelphia, PA? TechNova Solutions is seeking a motivated Technical Support Associate to join our growing team. We provide comprehensive training and a clear path for career advancement.
As our newest team member, you will be the first point of contact for our clients, ensuring they receive top-notch technical assistance and support. No prior experience is required—we teach you everything you need to know.
Responsibilities
- Respond to inbound customer inquiries via phone, email, and live chat.
- Troubleshoot basic hardware and software issues for clients.
- Document all customer interactions and technical solutions in our CRM system.
- Collaborate with senior engineers to escalate complex tickets.
- Conduct quality assurance checks on daily support tickets.
- Stay updated on product features to provide accurate client education.
Qualifications
- High school diploma or equivalent (Bachelor’s degree preferred).
- Basic computer proficiency (Microsoft Office, Internet navigation).
- Strong verbal and written communication skills.
- Aptitude for learning new technologies quickly.
- Ability to work in a fast-paced, team-oriented environment.