Job Description
Join NovaTech Solutions as an Entry Level Technical Support Associate. We are actively hiring immediately in Portland, OR. If you are passionate about technology and helping people, this is the perfect opportunity to launch your career in the IT industry.
At NovaTech, we believe in nurturing talent. We provide comprehensive training and a clear path for advancement for our entry-level team members. You will work in a dynamic environment where your growth is our priority.
Why Apply?
- Immediate Hiring: Start your career sooner rather than later.
- No Experience Required: We train you from the ground up.
- Growth Opportunities: Fast-track to Senior Support and Management roles.
- Modern Work Environment: Collaborative office in the heart of downtown Portland.
Responsibilities
- Provide friendly and efficient technical support to customers via phone, email, and chat.
- Troubleshoot hardware, software, and network connectivity issues.
- Document customer interactions and maintain accurate records in our CRM system.
- Communicate technical solutions clearly to users with varying levels of expertise.
- Collaborate with the IT team to identify and resolve recurring system issues.
- Stay up-to-date with new technologies and company products to provide accurate assistance.
- Escalate complex issues to senior engineers when necessary.
Qualifications
- High school diploma or equivalent required.
- Basic understanding of computer operating systems (Windows, macOS) and web browsers.
- Strong verbal and written communication skills with a customer-first attitude.
- Ability to work independently as well as part of a team.
- Proven problem-solving abilities and attention to detail.
- Reliable internet connection and a dedicated workspace (if working remotely).