Job Description
Are you looking for a new opportunity that allows you to start immediately?
Apex Digital Solutions is currently hiring Entry-Level Tech Support Specialists in Jacksonville, FL. We are looking for enthusiastic, self-starters with a passion for technology to join our rapidly growing team. This is the perfect role for anyone looking to break into the IT industry with no prior experience required.
We provide comprehensive paid training and a clear path for career advancement. If you are reliable, eager to learn, and ready to work, we want to meet you.
Responsibilities
- Client Assistance: Provide friendly and professional support to customers via phone, email, and chat regarding technical products.
- Troubleshooting: Guide customers through basic software installations and routine technical troubleshooting steps.
- Issue Logging: Document all customer interactions and technical issues in our CRM system accurately.
- Team Collaboration: Work with senior technicians to resolve escalated tickets and improve service standards.
- Product Feedback: Relay common user concerns and feature requests to the product development team.
Qualifications
- Experience: No prior experience required; we value attitude and eagerness to learn.
- Education: High School Diploma or equivalent required.
- Skills: Strong written and verbal communication skills.
- Technical: Basic computer literacy and internet navigation skills.
- Availability: Must be available to work flexible shifts, including weekends and evenings.
- Location: Must reside in the Jacksonville, FL area.