Job Description
We're urgently seeking passionate entry-level professionals to join our dynamic tech support team in Colorado Springs. This is your chance to launch your career in a fast-paced environment with comprehensive training and growth opportunities. As a key member of our customer-first team, you'll resolve technical issues while building expertise in cutting-edge technologies. We value fresh perspectives and offer a supportive culture where your contributions matter.
Responsibilities
- Provide first-level technical support via phone, chat, and email for hardware/software issues
- Document cases accurately in our ticketing system with detailed resolution steps
- Collaborate with senior engineers to troubleshoot complex network and security problems
- Deploy and configure workstations, printers, and network equipment
- Conduct user training on software applications and security protocols
- Monitor system performance and escalate critical incidents promptly
- Assist with IT asset inventory management and software updates
Qualifications
- Associate's degree in IT or related field OR equivalent technical certification
- Basic understanding of Windows/macOS operating systems and networking fundamentals
- Customer service experience with strong problem-solving abilities
- Proficiency with Microsoft Office 365 and remote support tools
- Valid driver's license and reliable transportation for occasional on-site visits
- Ability to work rotating shifts including weekends during critical incidents
- CompTIA A+ certification preferred (training provided if needed)
- Must pass background check and drug screening