Job Description
Join our dynamic team as an Entry-Level IT Support Specialist in Austin! We're urgently hiring motivated individuals eager to launch their tech careers in Texas' thriving tech hub. This full-time role offers hands-on experience with cutting-edge systems and a clear growth path into cybersecurity and network administration.
At TechSolutions Pro, we foster a collaborative environment where your passion for technology meets real-world challenges. Our Austin headquarters provides state-of-the-art facilities and mentorship from industry veterans. Enjoy competitive benefits, flexible scheduling options, and opportunities for professional certification reimbursement.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via phone, email, and remote access
- Deploy and configure workstations, laptops, and mobile devices
- Document IT processes and maintain accurate service logs
- Collaborate with senior engineers on infrastructure projects
- Participate in after-hours on-call rotation (1 week/month)
- Assist with cybersecurity awareness training for staff
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking principles
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification preferred
- Ability to lift 30 lbs for equipment handling
- Valid Texas driver's license (for occasional site visits)
- Must be authorized to work in the US