Job Description
Join our dynamic team at TechForward Solutions as an Entry-Level IT Support Specialist! We're urgently seeking motivated individuals ready to launch their tech careers in Seattle's booming tech hub. This is your chance to gain hands-on experience with cutting-edge systems while contributing to innovative projects. Our collaborative environment offers mentorship, growth opportunities, and a competitive benefits package. If you're passionate about technology and eager to learn, apply now to secure your spot in this exciting role!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Assist employees with troubleshooting laptops, printers, and office equipment
- Document IT incidents and resolutions in service management systems
- Collaborate with senior IT staff on system upgrades and maintenance
- Participate in cybersecurity awareness training initiatives
- Support office technology setup for new hires
- Monitor system performance and report anomalies
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows and macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service orientation with patience and empathy
- Relevant certifications (CompTIA A+, Google IT Support) preferred