Job Description
We are seeking motivated individuals to join our rapidly expanding team in Houston, TX. As an Entry Level Tech Support Specialist, you will be the first point of contact for our clients, ensuring they have the technical support they need to succeed. We value enthusiasm and a willingness to learn over prior experience. This is an excellent opportunity to launch a career in Information Technology.
Why Join Us?
We offer comprehensive training, a supportive work culture, and a clear path for career advancement. Our team works in a collaborative environment where every contribution matters.
Responsibilities
- Diagnose and resolve technical hardware and software issues for end-users.
- Provide clear, step-by-step guidance to customers via phone, email, or chat.
- Assist in the setup and configuration of new devices and software applications.
- Maintain accurate and detailed records of all customer interactions and tickets.
- Collaborate with the senior technical team to identify recurring issues and improve processes.
- Stay updated on the latest industry trends and internal software updates.
Qualifications
- High School Diploma or GED required.
- Basic understanding of computer operating systems and peripherals.
- Strong interpersonal and communication skills.
- Ability to troubleshoot problems logically and calmly.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Willingness to work in a fast-paced, dynamic environment.