Job Description
Immediate Opening for Tech Enthusiasts! Join our dynamic team at TechSolutions AZ as an Entry-Level Tech Support Specialist. This urgent opportunity is perfect for recent graduates or career changers looking to launch their IT career in sunny Tucson. Enjoy competitive pay, comprehensive training, and a collaborative environment where your growth is prioritized.
Why Apply Today? We're expanding our support team to meet growing demand in the Tucson tech corridor. No prior experience required – we provide all necessary certifications and mentorship. Full benefits package included (medical/dental/vision) with 401k matching.
Responsibilities
- Provide first-line technical support via phone, email, and chat for hardware/software issues
- Troubleshoot Windows/macOS systems, networking connectivity, and peripheral devices
- Document support cases accurately in ticketing systems (ServiceNow/Jira)
- Assist with software installations, updates, and system configurations
- Collaborate with senior engineers on complex technical escalations
- Conduct basic network diagnostics using tools like Ping/Tracert
- Participate in weekly training sessions to expand technical knowledge
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT) preferred
- Basic understanding of operating systems, networks, and security principles
- Exceptional problem-solving and customer service skills
- Ability to learn technical concepts quickly through structured training
- Strong written and verbal communication abilities
- Proficient with Microsoft Office Suite and web-based applications
- Valid driver's license (occasional on-site client visits required)
- Must be authorized to work in the United States