Job Description
Join our dynamic Dallas team as an Entry-Level IT Support Specialist! We're urgently seeking tech-savvy individuals ready to launch their careers in a fast-paced environment. This role offers hands-on experience with cutting-edge systems while providing critical support to our growing client base. No prior experience required – we provide comprehensive training and mentorship. If you're passionate about technology and eager to learn, apply today to start your journey with one of Dallas' leading tech innovators!
Responsibilities
- Provide first-level technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with network setup, security protocols, and system backups
- Document support tickets and maintain accurate incident logs
- Collaborate with senior IT staff on complex troubleshooting projects
- Conduct user training on new systems and best practices
- Monitor system performance and report potential vulnerabilities
Qualifications
- High school diploma or equivalent; technical certifications a plus
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Willingness to learn new technologies quickly
- Valid driver's license (required for occasional site visits)
- Pass background check and drug screening