Job Description
Join our dynamic team at TechNova Solutions as we rapidly expand our operations in Austin! We're urgently seeking passionate entry-level IT Support Specialists to provide critical technical assistance to our growing client base. This is your golden ticket to launch a career in technology with full training, mentorship, and competitive benefits. Don't miss this opportunity to grow with an industry leader while making an immediate impact!
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior engineers on complex problem-solving
- Assist with network administration tasks including VPN setup
- Conduct regular system updates and security patches
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Valid Texas driver's license (client site visits required)
- CompTIA A+ certification preferred (training provided)