Job Description
We're urgently seeking motivated Entry-Level IT Support Specialists to join our dynamic team in Charlotte, NC! This is your golden ticket to launch a rewarding tech career with a company that invests in talent. No prior experience required – we provide comprehensive training!
Why Join Us?
- Competitive salary with performance bonuses
- Full benefits package (health/dental/vision)
- Tuition reimbursement for certifications
- Clear career advancement path
Responsibilities
- Provide tier-1 technical support via phone, email, and chat
- Diagnose hardware/software issues for internal clients
- Install/configure workstations and peripherals
- Document IT processes and ticket resolutions
- Collaborate with senior engineers on complex issues
- Participate in IT infrastructure projects
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy (Windows OS, Microsoft Office)
- Customer service mindset with strong communication
- Ability to learn technical concepts quickly
- Valid NC driver's license for occasional site visits
- CompTIA A+ certification a plus