Job Description
Are you a problem solver looking for a career with immediate openings and guaranteed weekly pay in San Antonio?
At San Antonio Tech Solutions, we are revolutionizing the local tech landscape by connecting talent with opportunity. We are currently seeking a dynamic Technical Support Specialist to join our high-performing team. If you thrive in a fast-paced environment and want to get paid every week while building a future in IT, this is your chance to shine.
Why Join Us?
- Weekly Paychecks: Get paid every Friday—no more waiting two weeks for your hard-earned money.
- Immediate Start: We offer onboarding within 48 hours of hire.
- Modern Culture: Work in a collaborative, smoke-free office with free parking.
- Growth Opportunities: Clear pathways to Senior Support and Network Administration roles.
We value our team members and are committed to providing a supportive atmosphere where you can excel professionally and personally.
Responsibilities
- Provide exceptional technical assistance to customers via phone, email, and chat, resolving hardware and software issues efficiently.
- Troubleshoot and diagnose network connectivity problems, printer malfunctions, and operating system errors.
- Maintain accurate and detailed records of all support tickets and customer interactions in our CRM system.
- Collaborate with the development team to report bugs and suggest improvements based on user feedback.
- Conduct remote desktop sessions to guide users through complex technical procedures.
- Stay up-to-date with the latest technology trends and software updates to provide informed solutions.
- Escalate complex issues to senior engineers when necessary to ensure 100% customer satisfaction.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or related field is a plus.
- Basic understanding of computer hardware, operating systems (Windows/Mac), and network peripherals.
- Strong customer service orientation with excellent verbal and written communication skills.
- Ability to explain complex technical concepts to non-technical users in simple terms.
- Must be reliable, punctual, and able to work full-time hours (Monday–Friday, 9:00 AM – 6:00 PM).
- Proficiency in Microsoft Office Suite and remote access tools (TeamViewer, AnyDesk).
- Willingness to work occasional overtime during peak business periods.