Job Description
Join our dynamic team at TechSolutions Inc. as an Entry-Level IT Support Specialist! We're urgently seeking motivated individuals passionate about technology to provide exceptional IT support to our growing client base. This is your gateway to a rewarding career in IT with comprehensive training and rapid growth opportunities.
Our ideal candidate thrives in fast-paced environments, values customer satisfaction, and possesses a strong foundation in technical troubleshooting. You'll gain hands-on experience with cutting-edge systems while contributing to our mission of delivering seamless IT solutions across diverse industries.
Responsibilities
- Provide first-line technical support for hardware, software, and network issues via phone, email, and in-person
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document all IT incidents and resolutions in ticketing systems
- Assist with cybersecurity protocols and data protection measures
- Collaborate with senior IT staff on system upgrades and maintenance
- Deliver user training on new technologies and software
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to work independently and as part of a team
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)