Job Description
We are looking for a motivated Entry Level IT Support Specialist to join our award-winning team in Denver, CO. If you are looking for a career in technology but don't have years of experience, this is your chance to jump in. We provide comprehensive training and mentorship, and we are ready to hire someone starting this week.
As a Junior IT Support Associate, you will:
- Act as the first point of contact for employees seeking technical assistance.
- Troubleshoot hardware, software, and network issues.
- Learn to manage helpdesk tickets and resolve issues efficiently.
- Assist in maintaining and upgrading our office technology infrastructure.
- Collaborate with senior engineers to gain advanced technical skills.
Requirements:
- High school diploma or GED is required.
- Basic computer skills and typing proficiency.
- A strong desire to learn new technologies.
- Excellent problem-solving and communication skills.
- Reliable transportation for potential on-site support.
Join a company that values growth and innovation. Apply today and start your journey in Denver's booming tech scene immediately.
Responsibilities
- Provide first-line technical support to internal staff via phone and email.
- Diagnose and resolve basic hardware and software malfunctions.
- Assist in the deployment and configuration of new employee workstations.
- Maintain accurate records of all support tickets and issues.
- Monitor system performance and alert senior staff to potential issues.
- Support the installation and maintenance of office network equipment.
Qualifications
- High school diploma or equivalent (Associate's degree in IT is a plus).
- Familiarity with Windows and Mac operating systems.
- Strong interpersonal skills and the ability to explain complex concepts simply.
- Ability to work well in a team environment.
- Willingness to undergo on-the-job training.