Job Description
Join TechForward Solutions as an Entry-Level IT Support Specialist and launch your tech career in Phoenix's thriving innovation hub! We're seeking motivated individuals with a passion for technology to deliver exceptional user support across our dynamic environment. Enjoy competitive benefits, mentorship from industry experts, and immediate growth opportunities in a company that values fresh perspectives.
Our ideal candidate thrives in fast-paced settings and possesses a strong foundation in technical troubleshooting. This hybrid role offers flexible scheduling and the chance to build critical IT infrastructure skills while supporting diverse teams.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes and maintain accurate knowledge base entries
- Collaborate with senior team members on system upgrades and security protocols
- Deliver user training on new technologies and software solutions
- Monitor system performance and report potential security threats
- Support cloud-based applications and remote access solutions
Qualifications
- Associate's degree in IT or related field OR equivalent certification (CompTIA A+, Google IT Support)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to work independently and prioritize multiple tasks
- Valid Arizona driver's license for occasional equipment transport
- Proficiency with ticketing systems (Jira, ServiceNow preferred)