Job Description
Join TechSolutions Inc.'s dynamic team as an Entry-Level IT Support Specialist in San Antonio! We're seeking motivated tech enthusiasts to provide exceptional customer service and technical assistance. This immediate hire opportunity offers comprehensive training, career advancement, and a collaborative environment where your skills can thrive. Perfect for recent graduates or career changers with a passion for technology!
Responsibilities
- Diagnose and resolve hardware/software issues for employees and clients
- Install, configure, and maintain computer systems and networks
- Provide remote and on-site technical support via phone, email, and chat
- Document IT processes and maintain accurate support tickets
- Collaborate with senior technicians on complex system issues
- Assist with cybersecurity best practices implementation
- Train users on new technology and software applications
Qualifications
- High school diploma or equivalent (Associate's degree preferred)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to learn technical concepts quickly
- Excellent written and verbal communication abilities
- Valid driver's license (for occasional on-site visits)
- CompTIA A+ certification (or willingness to obtain within 6 months)