Job Description
Join our dynamic team at TechSolutions Inc. and kickstart your IT career this week! We're seeking motivated Entry-Level IT Support Specialists to join our Phoenix-based operations. As a cornerstone of our digital infrastructure team, you'll gain hands-on experience with cutting-edge technologies while supporting 500+ enterprise clients. Our accelerated onboarding program ensures you'll be fully operational within your first week, with mentorship from industry veterans and opportunities for rapid career advancement.
We offer a collaborative, fast-paced environment where innovation thrives. Employees enjoy comprehensive benefits, flexible scheduling options, and dedicated professional development stipends. If you're ready to transform theoretical knowledge into practical expertise and make an immediate impact, this is your golden opportunity.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network infrastructure
- Diagnose and resolve system issues via remote support and on-site visits
- Document all troubleshooting procedures and client interactions in CRM systems
- Deploy and configure workstations, servers, and cloud-based solutions
- Assist with cybersecurity protocols and data backup verification
- Collaborate with senior engineers on complex system integrations
- Conduct regular system audits and performance optimization tasks
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification or willingness to obtain within 30 days
- Basic knowledge of Windows OS, Active Directory, and network protocols
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- Strong problem-solving abilities with customer service mindset
- Ability to lift 30lbs and travel to client sites within Phoenix metro
- Valid driver's license and reliable transportation